Will respond to employee violations of policies and assist to resolve conflict in the workplace. The Employee Relations Specialist will also assist in communicating changes regarding company policies, goals and/or initiatives. This involves receiving and effectively handling employee complaints and escalating these complaints to the appropriate level. The Employee Relations Specialists will provide support relating to all aspects of employee relations. * Does not provide supervision to others.Viejas Casino & Resort, San Diego’s Premier Four Diamond Gaming and Resort destination, is looking for an Employee Relations Specialist to join our team. Ensures that a clean, safe, hazard-free work environment is maintained. * Adheres to all hygiene and safety standards. * Adheres to all company and department policies, procedures, and standard operating guidelines. * Attends training courses classes required. * Responsible for reading any departmental memos and staying current on any Enterprise and Outlet Center policy or procedure changes. * Maintains consistent attendance, a punctuality, and appearance that contributes to a high level of team performance and guest service. * Maintains professional demeanor and communication. * Promotes company services and player’s club program. * Documents call incidences as appropriate. * Responds in a timely manner to trouble calls such as store issues, leaks, lights, restrooms, etc. * Performs minor repairs on lighting fixtures, AC, flooring, painting, signs, door handles, tightens screw and hinges. * Monitors and ensures that parking lots are cleaned. * Cleans restrooms, including toilets, urinals, sinks, mirrors, counters, and floors. * Cleans directories, show card holders, and signages. * Removes gum, spider webs, and spills throughout the Outlet Center. * Picks up trash, empties trash in receptacles, and transports trash to central deposit areas. Always greets the guest with a smile, works collaboratively with all Viejas Team Members to develop and maintain a positive relationship in delivering an unsurpassed experience at all times. Team Members are expected to perform the description below along with interacting with all guests in a welcoming, friendly, energetic and cheerful manner. Duties include picking up and disposing of trash at the Center and parking lot, cleaning restrooms, and performing minor repairs. Performs duties related to housekeeping and maintenance of the Outlet Center facilities, equipment and furnishings.

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